Capacity Building and Business Planning of Utilities and Small Service Providers

Since 2007, DIG has played a pivotal role in building the capacity of utilities and small service providers (SSPs).  DIG has supported municipal governments, utilities, and SSPs through training and capacity building to: assess client demand and capacity to pay for basic services, analyze gaps in utility business operations, design utility project business plans, develop and deliver training curriculum, advise boards on approaches to make the workforce more gender-inclusive, develop pioneering approaches for utilities to increase revenues and reduce collections costs, coordinate with government regulators, negotiate with banks to obtain loans for basic service provision, identify innovative financing for WASH service delivery, improve municipal delivery of water and sanitation services, facilitate market access for small service providers, negotiate public-private-community partnerships (PPCPs), engage citizens in policy reform processes, and develop smart subsidies for slum dwellers.  

Relevant examples of DIG’s Capacity Building / Business Planning for Utilities and Small Service Providers include SUWASA Kenya I & II, KIWASHWCP, and Urbis.

Relevant programs: SUWASA Kenya I & II, Nigeria WCP, GPIMG, KIWASH